Shipping policy

We are as excited as you are to get your order on its way! Below you will find all the important information about how we pack, ship and deliver your order.

Delivery Options

Standard Delivery: 2–4 working days.
Express Delivery: 1–2 working days.

Delivery times are estimates and may vary during busy periods (Christmas, Bank Holidays, Strikes, etc.).

Shipping Costs

Standard delivery: £2.99
Express delivery: £4.99
Free Standard Delivery on orders over £20

Shipping costs are shown at checkout.

Order Processing

We aim to dispatch all orders within 1-4 working days. During peak seasons or new product launches, processing times may be slightly longer.

Processing time is separate from delivery time.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your parcel directly on the carrier’s website.

Delivery Attempts & Safe Places

Delivery is considered complete when the parcel is delivered to the address you provided at checkout. If you have nominated a safe place or alternative recipient, delivery is considered complete when the parcel is left there. If our courier leaves your parcel in a location you did not nominate and it is subsequently lost or damaged, we remain responsible and will arrange a replacement or refund.

Lost or Delayed Parcels

If your parcel has not arrived:

Wait 7 working days from your dispatch confirmation
Contact us at support@cheersbabyco.com with your:
- Full Name
- Order number
- Delivery address

We will:

Open an investigation with the courier
Update you on the progress
Arrange replacement or refund if the parcel is confirmed lost. A parcel is only considered “lost” once the courier completes their investigation.

International Shipping

We currently ship within the United Kingdom mainland only.

We are working hard to expand delivery to the EU, US, and other regions. Sign up to our Cheers Club to be the first to know when international shipping becomes available.

Still Need help?